Last updated: 1/02/2026
Starscent respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website or purchase our products.
By using our website, you consent to the practices described in this policy.
1. About Us
Starscent (“we”, “us”, “our”) is an Australian business.
For privacy enquiries, contact:
Email: info@starscent.com.au
2. Information We Collect
We may collect personal information including:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment information (processed securely via third-party payment providers — Starscent does not store card details)
- IP address and browsing data
- Marketing preferences
3. How We Collect Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to emails
- Contact us
- Browse our website (via cookies and analytics tools)
4. How We Use Your Information
Your information is used to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and updates
- Improve our products and website
- Send promotional emails (only if you opt in)
- Meet legal and regulatory obligations
5. Sharing Your Information
We do not sell or rent your personal information.
Your data may be shared with trusted third parties such as:
- Payment processors
- Shipping providers
- Website hosting platforms
- Email marketing services
These providers only receive information necessary to perform their services.
6. Payment Security
All payments are processed securely through approved third-party providers.
Starscent does not store credit or debit card information.
7. Marketing Communications
If you opt in, we may send promotional emails.
You may unsubscribe at any time using the link provided in emails or by contacting us.
8. Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may collect anonymous data such as browser type, device, and pages visited.
You may disable cookies through your browser settings, however this may affect website performance.
9. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Information is stored securely using industry-standard systems.
10. Accessing or Updating Your Information
You may request access to your personal information or request corrections by contacting us.
We will respond within a reasonable timeframe.
11. Third-Party Websites
Our website may contain links to third-party sites.
Starscent is not responsible for the privacy practices of external websites.
12. Changes to This Policy
Starscent may update this Privacy Policy at any time.
Changes take effect once published on our website.
13. Contact Us
For privacy enquiries or data requests, contact:
Starscent
Email: info@starscent.com.au